FAQs

What does 'Family Safe' mean?

Family safe products are considered safe for use both during pregnancy and on infants and children under 12 based on dosage for essential oils and base ingredients. Having said this, we always recommend doing a patch test first. Please note this doesn't take into account any potential allergies.

 

What does ‘Pregnancy Safe’ mean?

Pregnancy safe products are considered safe for use during pregnancy, but not necessarily for children and infants. This is because pregnant women can still have half of an adult dose (up to 2%)but infants and children under 12 should not be exposed to concentrations higher than 1%.

 

What does ‘Kid Safe’ mean?

Kid safe products are considered safe for use on infants and children under 12, but are not recommended for use during pregnancy. This does not appear on many of our products because it is an uncommon occurrence. Kid safe products should still be patch tested. 

 

What is a patch test?

A patch test is where you test a product a small patch of skin before you use the product to its full capacity to ensure that no sensitivities occur. 

 

How do I do a patch test?

To conduct a patch test, pick a patch of skin that you consider normal and non sensitive  (i.e. NOT unusually dry, broken, itchy or sore), for example, your forearm or stomach. Apply a small amount of the product to this area. For moisturisers, leave to absorb as normal, for cleansers, scrubs or other wash off formulas, leave for 5-10 minutes (or as per package instructions) and then wash off. If irritation occurs, wash off immediately and discontinue use. 

 

Do we ship internationally?

Yes we do! Check out our shipping + delivery policy here *link*

 

When will I receive my order? Is tracking available?

Orders are processed within 24 hours. You will received tracking information via email. You can check out our shipping and delivery policy here for more info *link*.

 

Can I make changes to my order after it’s placed?

If you contact us before your order is fulfilled, we can make changes to your order. Contact us directly *link* as quickly as possible. If your order has been processed (you will know by a confirmation email), unfortunately we cannot offer refunds for a change of mind. You may start the returns process once you receive your order. See our returns policy here *link*

 

Where are you located? How many stores are there?

We are located in Stanthorpe, QLD. We no longer have a brick and mortar store, but if you’re visiting Stanthorpe, you can capitalise on free local delivery! Simply use your accommodation for the delivery address. You can shop our full range online, contact us via email at hello@simplywildcrafted.com for assistance for further details on how to opt for Stanthorpe delivery.

 

Where is the product made?

Our product is hand made by us, at our HQ in Stanthorpe!

 

Are there samples available?

Samples are usually available and we place them in online orders over $80AUD. If there is something specific you want put in your order, please put it in the ’notes’ section of the checkout and we will do our best to include it in your order.

 

What certifications do you have?

We don't hold any formal certifications but we are handmade in Australia, woman owned, cruelty free (none of our products or ingredients are tested on animals), and a big portion of our current catalogue is vegan friendly (use our '100% Plant Based' filter to view the entire vegan range.

Do you offer wholesale?

Yes we do! Please contact us directly for more information. 

 

Do you have a ‘Dream Cream’?

We don’t have anything that is specifically designed to ‘cure’ eczema or psoriasis, however, we have had good reports for these conditions about our body butters! Particularly Green Tea and Manuka Honey & Vanilla. You could combine these with the use of a lotion to pack a bigger punch. Top tip: apply body lotion immediately after bathing while skin is still damp, then before bed or once the lotion has absorbed, top up trouble areas with body butter.